Citizen Driven Performance Measurement

Many jurisdictions are currently measuring for performance of the services delivered in their community. However, few jurisdictions employ methods that ensure the areas and issues being measured are truly meaningful to citizens. Furthermore, very few local government entities share performance measurement information with the broader community in such a way that it could involve citizens to create positive change. By identifying and measuring these meaningful areas on an ongoing basis, local government can be certain that their resources and attention are focused in targeted and strategic areas that are important to citizens. Jurisdictions that listen and respond to their community and constantly strive for excellence are more likely to be viewed as credible and responsive by their constituents.

National Civic League assists local governments and/or citizen groups to enhance and develop performance measures that are meaningful through a collaborative community process. Citizen efforts are achieved driven through "Citizen Impact," a collaborative process designed to assist with local issues, development of meaningful measures and working to ensure that local government adequately responds. Government driven efforts are achieved through community participation efforts in designing, implementing, and measuring strategic areas of interest.