Engaging Citizens: Citizen Involvement In and Use of Performance Measurement in the Community

Lyndia Bjornlund & Derek Okubo, 1999

A comprehensive report based on dozens of interviews with local government staff and on engaging citizens in using performance information in communities. In addition, citizens were interviewed and gave their own perceptions on the benefits and practices of sharing and using performance data. The report includes insights on working with the media, reporting data, and including citizens in evaluating and improving service delivery.

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